Support Center
Support Options
Licensees of AASHTOWare Bridge Management can access user support via telephone, email, and our online support center.
BrM community members can submit bugs, maintenance items, and enhancement requests to Mayvue’s dedicated support team. These requests can be submitted online through support.mayvue.com, via email to brm@mayvue.com, or via telephone at (877) 462-9883. Once submitted, users can view past requests and associated comments, add new requests, and escalate tickets if needed.
Service Units
Agencies wishing to supplement the support hours available under their selected license may purchase Service Units to meet their forecasted support needs. This additional service is not a prerequisite for licensing the AASHTOWare Bridge Management software; it does not affect the normal support, maintenance, and enhancement services provided under the AASHTO license agreement and normal fee structure for the AASHTOWare Bridge Management software.